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Security & Privacy

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We at Warm Your Floor believe business is simple; Say what you do & do what you say. The Golden Rule in privacy statements is “Do Not Lie”

Is My Credit Card Information Safe?

 

Yes! Our Credit Card Processor is one of the largest in the Nation and an industry leader with High-speed transaction processing and a fully redundant network: this makes your transactions fast and secure.

Address Verification is used in compliance with Visa and MasterCard to minimize fraudulent, card-not-present transactions. We REQUIRE address verification prior to shipping. We also use Card Verification Value 2 to further enhance your security. CVV2 increases fraud protection by providing an added level of Security.

Our Internet site is built using industry-leading security measures, including SSL (Secure Sockets Layer) and inductry leading encryption technolgies. You may also order by telephone or fax. All Credit Card information submitted to us is safely isolated from unauthorized Internet access.

We strive to protect the security of the information you send to us while it is en route to our site. Every page of our site on which payment information is exchanged between you and us employs Secure Sockets Layer technology. SSL is a secure and encrypted method of communicating between your browser software and our Web server. SSL is the most common method of secure communication used on the Internet, and SSL technology is built into most major browsers. When you provide information or place an order with us, the information is sent to us via this secure, encrypted SSL connection. A quick method of identifying a secure Web page is to look at the address of the page. Secure pages will usually appear with an address that starts with "https://" rather than the standard "http://". You can also look for the “padlock” icon in your system tray.

 

Privacy Statement

We respect the privacy of our customers. Warm Your Floor is the Sole Owner of information collected on our site.

We DO NOT and WILL NOT sell, trade, or rent your personal information to anyone. That’s because we are committed to protecting the privacy of everyone who visits our Web sites or buys our products. We do not share your personal information with third parties for their promotional use.

This privacy policy statement is designed to help you understand what information we gather online and what we do with that information. This web site will continue to implement new technologies and improve the services and features we provide, so this policy is subject to change without prior notice. For that reason, we encourage you to review the privacy policy periodically. By using our Web site, you agree to the terms of the privacy policy in effect at that time.

In developing our Privacy Policy, we have followed the “Best Practices” model that TRUSTE has provided on their website.

Information Collection & Use

Registration

If you choose to register with us, you must first complete the contact or registration form.  During registration you enter contact information (such as name, address, phone number and email address). We use this information to contact you about the services on our site in which you have expressed interest. 

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders.  If we have trouble processing an order, we will use this information to contact you.

Email-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address.  We will automatically send your friend a one-time email inviting him or her to visit the site, should YOU choose to initiate this contact. Your friend may contact us to request that we remove their information from our database.

Communications from our Site

Special Offers and Updates

We will occasionally send you information on products, special deals, and promotions.Out of respect for your privacy, we present the option not to receive these types of communications.  Please see the “Choice and Opt-out.”

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.  Out of respect for your privacy, we provide you a way to unsubscribe.  Please see the “Choice and Opt-out” section.Again, we will not give your information to anyone else. Period.

Customer Service

We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

  Choice / Opt-out

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information.  For example, if you purchase a product but do not wish to receive any additional marketing material from us, you can indicate your preference to us.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at CustomerCare at warmyourfloor dot com, or you may contact us at 866-558-3369 TO OPT-OUT.

Agents 

We use an outside shipping company (UPS, FedEX, USPS) to ship orders, and a credit card processing company to bill you for goods and services. These companies DO NOT retain share, store or use personally identifiable information for any other purposes, except to process your order.

 

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.  We use this information, which doesnot identify individual users, to analyze trends, to administer the site and to track movements around the site.  We do not link this automatically-collected data to personally identifiable information and we DO NOT share this information

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.  We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.

Security

The security of your personal information is important to us.  When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We utilize the SSL Certificate services of Network Solutions.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us: CustomerCare at warmyourfloor dot com 

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement promptly. We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here or by means of a notice on our home page.

Contact Us:If you have any questions or suggestions regarding our privacy policy, please contact us: CustomerCare at warmyourfloor dot com.

NOTICE: Click here for important information about safe surfing from the Federal Trade Commission.