Nov 18, 2014
The system works fine - the floor heats up well - too well. After less than a year, the internal relay stuck in the "On" position and the floor heated well past the setpoint, and wouldn't even turn off when we turned off the thermostat - just kept going up. Switched off the breaker and turned back on after a few minutes seemed to resolve the problem.
Next day, the schedule we programmed into the thermostat had the temperature decreasing during the day, but at the time the schedule was programmed to move from "Wake" tot "Leave", it just stayed in "Wake" and stayed on. Again, had to shut off power. Seems to be a manufacturing defect in the controller.
But the floor does get warm, so that's good.
Sorry to hear about the trouble you are having with your SOLO, Ron. They are generally very reliable thermostats.
If you would like some help troubleshooting the issue, please give us or Nuheat a call. It sounds like it is still well within the warranty period, so we should be able to take care of it for you quite quickly. --WYF Customer Care
Oct 08, 2014
The SOLO thermostat is easy to program. The product works great in our new kitchen and the whole room is very comfy. We are happy with Nuheat and Warm Your Floor helped us on price, fast delivery, and know-how!
Jul 07, 2014
Installed, and working properly. However, I will reserve final judgment as this is the 3rd thermostat in 11 years. Hoping maybe this is a new design, and will not malfunction so quickly. We love the heated floors, even in the New Orleans summer!
Apr 28, 2014
Couldn't be happier. Ordered the unit, got it, installed it without incident (four wire nuts) and it works.
The Customer service people could not have been nicer.