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When will my order ship?
We believe we have the USA's largest inventory of Electric Radiant Floor Heating systems. 99.9% of orders ship the SAME DAY you order, if you order before 7 PM Eastern Time. Compare us to competitors who either have no stock or have a much earlier shipping cut-off time
- Why wait a day, a week or a month when you can buy from WarmYourFloor. We have it and we ship it FAST
Warm Your Floor Return Policy - 90 Days, Full Refund
Return your item within 90 days for a full refund. If you want to return an item, we want to make it easy. Returns are processed online using our form found here
We will refund 100% of your purchase price for items that are New and Resaleble condition, just like you received it. Buyers are responsible for return shipping for items they choose to return. If a return is needed due to our error, we will pay for your return shipping.
Exceptions to 100% refund policy:
- Custom Mats made to your special size cannot be returned
- Special order voltages (208, 277, 480) can only be exchanged
- Expedited shipping charges you paid are not refundable
- HeatTrak Mats & Nexans Cables have a 15% Restock fee & must be returned within 30 days
You must ship the item to our office at your expense. Choose a carrier with tracking capabilities and insure your package against loss or damage in transit. We will process your return & refund within 1 week of receipt at our office.
New & Resaleable means perfect condition as shipped from our Warehouse as we only sell new items.
Items are not New if they have been installed, are dirty from job site use, have been altered, cut or damaged in any way or are missing parts or manuals.
All Cable products that have been unspooled cannot be returned.
Sales tax will only be collected as required from residents of California at the rate of 8.00 % .
We accept Visa, MasterCard, Discover, and American Express. We also accept PayPal in addition to checks and money orders; however checks must have the funds verified prior to shipment. We do not charge your credit card until the day we ship your phone order; online orders are charged when you place them.
We also offer the option of shipping to you UPS C.O.D., although this will require a cashier check or money order, and an additional charge of $15.00.
Our preferred carrier for your shipment is UPS. UPS offers excellent home delivery or we can ship to your business address too. UPS tracking is state-of-the-art. If you provide your Email address, tracking information is automatically sent directly from UPS to your Email Inbox. We also offer US Postal Service and FEDEX for shipment to select areas only.
Free Shipping Terms
For Orders $149 and Over standard ground shipping is Free.
Free shipping does not apply to any expedited shipping methods. You may choose any shipping method you like for your order for an added cost as displayed in the shopping cart.
How do I take advantage of FREE Shipping?
1. Place at least $149 of eligible products in your Shopping Cart.
2. Proceed to checkout.
3. Ship your items to a single U.S. address (48 states – not Free to Alaska & Hawaii)
4. Select “Free Shipping” or the shipping method that displays with “price $0.00” as your shipping Method. We usually ship via UPS ground, but we select the method & may use another carrier for Items shipped Free.
5. Review your cart to verify your shipping cost is $0.00, Place your order, and enjoy the free shipping!
6. After your order ships, it will be delivered within 1-5 business days.
Free Shipping Fine Print
- Applies only to orders with at least $149 of qualifying merchandise, excluding taxes, WarmYourFloor.com Web sites.
- Applies to U.S. delivery addresses in the 48 contiguous states only, excluding Alaska and Hawaii.
- Weekend delivery cannot be requested for free shipping. We use a variety of carriers to deliver orders, and some do not deliver on weekends.
- May be used in conjunction with a promotional code. The qualifying amount is the total amount of the products purchased after the promotional code is applied.
- You will not receive FREE Shipping on your order if any eligible items are canceled, bringing the total below $149.
- We reserve the right to change or discontinue FREE Shipping at any time.