FREE SHIPPING on all orders over $149. Click here to learn more

Sales & Return Policy

We have one of the USA's largest inventory of Electric Radiant  Floor Heating systems
99.9%  of orders ship the SAME DAY you order, if you order before 7 PM Eastern Time.
Compare us to competitors who either have no stock or have a much earlier shipping cut-off time.
Why wait a day, a week or a month when you can buy from WarmYourFloor?
You need it. We have it, & ship it FAST.

Warm Your Floor Return Policy - 90 Days, Full Refund

We will refund 100% of your purchase price for items that are New and Resaleble condition, just like you received it. Buyers are responsible for return shipping for items they choose to return. If a return is needed due to our error, we will pay for your return shipping. Click here to access return request form

A Few Exceptions to 100% refund policy:

  • Custom Mats made to your special size cannot be returned
  • Special order voltages (208, 277, 480) can only be exchanged
  • Expedited shipping charges you paid are not refundable
  • HeatTrak Mats & Nexans Cables have a 15% Restock fee & must be returned within 30 days

You must ship the item to our office at your expense. Choose a carrier with tracking capabilities and insure your package against loss or damage in transit. We will process your return & refund within 1 week of receipt at our office.
New & Resaleable means perfect condition as shipped from our Warehouse as we only sell new items.
Items are NOT New if they have been installed, are dirty from job site use, have been altered, cut or damaged in any way or are missing parts or manuals. 
All Cable products that have been unspooled cannot be returned.

Sales Tax & Payment Methods

Sales tax will only be collected as required from residents of California at the rate of 8.00%.
We accept Visa, MasterCard, Discover, and American Express, PayPal and Amazon Payments, in addition to checks and money orders.  However, checks must have funds verified prior to shipment.
We do not charge your credit card until the day we ship your phone order; online orders are charged when you place them.

Our Preferred Parcel Courier

Our preferred carrier for your shipment is UPS. UPS offers excellent home delivery or we can ship to your business address too. UPS tracking is state-of-the-art. If you provide your Email address, tracking information is automatically sent directly from UPS to your Email Inbox. We also offer US Postal Service and FEDEX for shipment to select areas only.

Shipping Policy 

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment destination.

FREE Shipping for Online Orders Over $149*

Simply place your order online using our secure shopping cart and choose the "Free Shipping" option.
All orders with free shipping ship via UPS Ground the same day you order. Free Shipping is available for the 48 contiguous U.S. states only (not Alaska or Hawaii). Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax.

*Oversized Items

We are unable to offer free shipping on a select few items that are considered "oversized" by our shipping providers.
If an order is placed with an item that qualifies for free shipping and an item that does not, shipping charges will only apply to the oversized item, not the complete order. Be sure to check the Shipping Information on individual product pages to confirm their eligibility for free shipping. 

International Shipping - please contact us to discuss ordering options.