We have just purchased a SunStat Pro model 500670 and love it. However I did not want to use the programmed timing feature. I was not able to figure out how to over ride it so I called your tech support. Wow. I called your toll free number, the call was answered in 2 rings and I spoke to a very nice young man who spoke English, was helpful, gracious and solved my problem. Just wanted to thank you for your great customer service.
Received the Suntouch pad and control. Thanks so much for the speedy service. A pleasure doing business with you. Thanks again.
Just a short note thanking you for a great product!!! It is totally awesome the way it heats the floor!!! Debbie (my wife) is very, very happy with it. Sarah Gans, our decorator on this project, was also impressed. Lee Weis, the marble installer, also see’s several applications to it. So the product is great and so are you and Shelley. Just wanted to drop you a note so if you need a testimonial on your product. I would use in-between floor joist product (SunTouch UnderFloor) because of ease in getting to for repairs, more consistent heating (no hot spots), and the programmable thermostat is so awesome that should be the only one available. Thanks Again
Thank you very much for the excellent customer service. I will definitely refer you and your products to friends.
Got my mat today. Impressed by how fast and well you guys got that out!
Scott, you and your staff have been very helpful in helping me with my screw-ups. Greatly appreciated. Thanks. I will recommend you and your products to anyone.
We really enjoy the slate, esp. since they are heated. It was our tile guy’s first time working with the elec mats. We could not find anyone in Laramie who had experience with that type of heated floor. It turned out great and he indicated he would steer future clients to heated floors. We will put heated floors in the future bathroom remodel, so you’ll be hearing from me again.
I received and installed the new thermostat to replace our 6 year old model. Works like a charm now!! Thanks so much for the warm floors and the great customer service.
Scott, Thank you so much for your prompt replies. Since the GFCI was tripping I decided to re-check all my wiring. As a result I see what I did to cause the problem. I just now flipped the breaker on and the thermostat and everything is now working PROPERLY!! Thanks again. By the way, these mats worked great under the tile floor in the master bath – everything I could have hoped for!