SunTouch
- SunTouch TapeMat Installation Manual
- SunStat Connect Thermostat Manual
- SunStat Command Thermostat Manual
- SunStat Pro II Thermostat Manual
- SunStat Core Thermostat Manual
- SunStat Relay III Thermostat Manual
WarmWire
UnderFloor
SlabHeat
Nuheat
- Nuheat Mat Installation Manual
- Nuheat Mesh Mat Installation Manual
- Nuheat Cable Installation Manual
- Nuheat SIGNATURE Thermostat Manual
- Nuheat HOME Thermostat Manual
- Nuheat ELEMENT Thermostat Manual
DITRA-HEAT
- DITRA-HEAT Cable and Membrane Installation Manual
- DITRA-HEAT WiFi Thermostat Manual
- DITRA-HEAT Programmable Thermostat Manual
- DITRA-HEAT Non-Programmable Thermostat Manual
- DITRA-HEAT Power Relay Thermostat Manual
QuietWarmth
- QuietWarmth Film for Floating Floors Installation Manual
- QuietWarmth Film for Glue-Down and Tile Floors Installation Manual
- QuietWarmth Retrofit Mat Installation Manual
Mary says:
I have a Suntouch 500650 that has started blinking. I can reset and it works properly for a couple of days but then starts blinking again. Any thoughts?
matthew@warmyourfloor.com says:
Hi Mary,
The red blinking light is ground fault indicator built into the thermostat.
Typically the thermostat just needs to be replaced in this instance.
If you’re concerned something is wrong under your floor, you would need to perform an electrical resistance test on the heating element using a multi-meter.
Lou says:
I’ve got a model 500670 thermostat and the manual does not show where the HOLD/RETURN button is and it’s not marked on the case.
Where is it?
matthew@warmyourfloor.com says:
Hi Lou,
The Hold/Return button is the button in the middle under the swing-down panel.
Let us know if you need any more help.
Thank you, Lou!
Lukas says:
Hello. How do I install/connect the heating cables if I need to cover the area of 375 sq feet?
matthew@warmyourfloor.com says:
Hi Lukas,
You’ll need multiple cables all connecting back to the thermostat.
This would require two 20 amp breakers to power the system.
Give us a call and we can go over it in more detail.
Our phone number is 866-558-3369. Thank you!
Toni says:
Why do you have to stay 6″ from wall when installing quiet warmth mats?
Floor Heat Expert says:
Hi Toni – the 6″ is a general recommendation, since you cannot walk or stand closer than 6″ along a WALL (saves $ for you), Also avoid potential damage when base molding, trim, etc. is being installed.
QuietWarmth Radiant Heat Film for Floating Floors Installation & Operation Instructions
The manual says:
Design Clearances
When designing the heating system, care must be taken to ensure that proper clearance is maintained
from fixtures that may be part of the floor.
• For best results, there should be a 6 inch (15 cm) clearance between the edge of the mats and the perimeter of
the room or the walls. Clearance may be greater than 6 inches.
• Decorative trim: Mats must be installed so that they will not be covered, even in part, by decorative trim,
baseboards or other structures on the floor. Heating mats that are covered by other structures may overheat.
• Wiring: Electrical wiring in the floor, other than that for the heating system, must be at least 2 inches (5 cm)
away from the heating mats and/or separated from the heating mats by insulation or the building structure.
• Heat Sources: At least 8 inches (20 cm) of clearance must be maintained between heat sources and the Radiant
Heat Film mats. Heat sources include hot water pipes, stoves, fireplaces, wood stoves, hot air vents, etc.
Tom says:
Where can I get a spanish version of the tapemat instruction manual?
matthew@warmyourfloor.com says:
Hi Tom,
You can find a Spanish version of the TapeMat manual here: https://www.suntouch.com/dfsmedia/0533dbba17714b1ab581ab07a4cbb521/48976-source/iom-wr-diy-mat-es/iom-wr-diy-mat-es
Bud Cary says:
how do I get a user manual for an older NuHeat system . Has two small light switch panels. One with a display and one with up and down arrows with a mode button in middle and small program, day and small return/enter buttons below. Below that is the test and reset button with the words test monthly
matthew@warmyourfloor.com says:
Hi Bud,
We have manuals on the product page for every thermostat.
You can see the full list of stats on our site here: https://kc.warmyourfloor.com/thermostats/floor-heating.html
From what you’re describing it sounds like you may have the old Nuheat NTG model which you can get a manual for here: https://kc.warmyourfloor.com/nuheat-ntg5110-programmable-thermostat.html
Sandra Smith says:
I need an instruction manual to program my SunStat Pro II Model 500775-SB. We purchased a house with this thermostat, but cannot figure out how to program it.
matthew@warmyourfloor.com says:
Hi Sandra,
You can find the manual to the thermostat on our website here: https://www.warmyourfloor.com/pub/media/pdf/SunTouch-SunStat-Pro2-owners-installation-manual-English-current.pdf
Let us know if you need anything else.
Thak you!
mike says:
I am starting a whole-house renovation project, 2800 sq ft. Existing heating is baseboard hydronic with a 40-year old furnace/boiler. I need to install a central HVAC/heat pump with an emergency propane gas hot air furnace. Also, I have plenty of land do install solar panels. 1st floor is insulated crawl space which will be covered with stone and hardwood; 2nd floor will use stone as carpet. What sources can help me evaluate the efficiency of using infrared floor heating? My home is located in Pennsylvania near State College.
matthew@warmyourfloor.com says:
Mike,
There are heat loss calculations you can do to determine how many BTUs you need to heat a room.
Most systems produce about 40 BTUs per sq ft an hour. So at 2800 sq ft that’s 112,000 BTUs.
Once you know how many BTUs you’ll need to heat the home, you’ll have a better idea of how effective the heat from the system will be.
Dale Sauer says:
My tile installer cut a lead wire to the mat. Is this repairable and if so, how?
Marye Lee says:
Hi, Dale. Yes, that can be repaired! We have a few cold/power lead repair kits to choose from depending on the brand of floor heating system that you have. You will find them under our accessories found here: https://kc.warmyourfloor.com/radiant-floor-heating/accessories.html
Feel free to give us a call if you have any other questions or would like help with purchasing this repair kit at 866-558-3369. Thanks, Dale!
Warm Regards,
Warm Your Floor Team
Frank S. says:
When installing TapeMat, what is the minimum covering of thinset, before installing adhesive and tile?
Jacquelyn Sutterman says:
Hi Frank,
You just need to spread enough thin-set mortar over the mat to cover the heating elements. Generally around a quarter of an inch (0.25″).
Warm Regards,
The Warm Your Floor Team
Jean V. says:
I have a project for my kitchen , the floor area is about 180 square foots , for the suntouch mat the best is 120 V or 240 V ?
Jacquelyn S. says:
Hi Jean,
It is recommended to use 240V for areas larger than 150 square feet.
You could use 120V, but it would require two circuits.
Please feel free to contact us with any additional questions.
Warm Regards,
The Warm Your Floor Team