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Sales & Return Policy

Warm Your Floor Return Policy - 90 Days, Full Refund

We will refund 100% of your purchase price for items that are New or in Resaleble condition (just like you received it). Buyers are responsible for the cost of return shipping for any items they choose to return. If a return is needed due to our error, we will pay the return shipping. Click here to access return request form

A Few Exceptions to 100% refund policy:

  • Custom Mats made based on your specific requirements cannot be returned
  • Special order voltages (208, 277, 480) can only be exchanged
  • Expedited shipping charges you paid are not refundable

We recommend that you choose a carrier with tracking capabilities and insure your package against loss or damage in transit. We will process your return within 1 week of receipt.

Items are NOT new if they have been installed, are dirty from job site use, have been altered, cut or damaged in any way or are missing parts or manuals. 

All Cable products that have been unspooled cannot be returned.

Sales Tax & Payment Methods

Sales tax will only be collected as required from residents of California at the rate of 8.00%.

We accept Visa, MasterCard, Discover, and American Express, PayPal and Amazon Payments, in addition to checks and money orders.  However, checks must have funds verified prior to shipment.

We do not charge your credit card until the day we ship your phone order; online orders are charged when you place them.